How is this different from just calling my insurance broker?

Your broker sells you the policy. We make sure it actually protects you. Brokers are great at placing coverage, but they're not set up to be your on-call compliance team. When your landlord emails at 4pm demanding specific additional insured language, or your GC rejects a certificate because the limits don't match the contract, that's where we live. We read the actual requirements, translate them into what your broker needs to do, coordinate the execution, verify the result, and track the expiration. Your broker stays your broker — we're just the operations layer that makes the whole thing work.

Do you replace my insurance broker?

No. We don't sell, solicit, or negotiate insurance. Your broker handles your policies and coverage. We handle the operational chaos that happens between your broker and the people demanding proof of that coverage. Think of us as the project manager for your insurance compliance — we coordinate, verify, and execute so your broker can focus on what they do best and you can focus on running your business.

What exactly do you do when I forward you a COI request?

First, we actually read it. Most people don't — they just forward it to their broker and hope for the best. We review the specific requirements (additional insured language, coverage limits, endorsement types, certificate holder details), check them against what your current policy actually provides, identify any gaps or issues, and then contact your broker with clear, specific instructions. No confusion, no back-and-forth, no "I think they need..." — we tell your broker exactly what's required and follow up until it's done.

What if my current policy doesn't cover what's being requested?

This happens more often than people realize. A landlord demands $2M in liability and your policy is $1M. A GC requires a specific endorsement your policy doesn't include. We identify these gaps immediately and present your options clearly — what needs to change, what it might cost, and whether it's a policy adjustment or a separate discussion with your broker. We don't make coverage decisions for you, but we make sure you know exactly what's going on instead of finding out the hard way.

Can you manage COI requests coming INTO my business?

Yes, and this is where a lot of our clients get the most value. If you're a property manager or GC receiving dozens of vendor COIs, we verify every one against your requirements. We check that limits are sufficient, endorsements are correct, policies haven't expired, and certificate holder information is accurate. When something's wrong, we go back to the vendor or their broker directly. You stop being the middleman in someone else's insurance compliance.

How does expiration tracking work?

Every certificate we process gets logged with its expiration date. We monitor the calendar and reach out proactively — typically 30 days before expiration — to coordinate renewal certificates with your broker or the vendor's broker. No more scrambling when someone realizes a certificate lapsed two months ago. No more surprise emails from a landlord saying your coverage expired and you need to fix it today.

How fast can you handle an emergency?

Standard turnaround is 2–4 hours. For true emergencies — vendor physically at the job site, deal closing today, event tomorrow — we prioritize and typically deliver within 1–2 hours during business hours. The speed comes from knowing exactly what information carriers and brokers need, so there's no wasted back-and-forth.

Emergency one-off requests are a flat fee based on complexity and urgency. Ongoing management is priced based on your volume of certificates and the scope of what you need tracked. Either way, we provide a clear quote before starting any work. Most clients find that one avoided project delay or one prevented compliance gap pays for the service many times over.

Do you work with all insurance carriers and brokers?

Yes. We work with every major commercial carrier and any broker, large or small. Since we're coordinating on your behalf (not competing with your broker), the relationship is collaborative. Most brokers appreciate having someone who can clearly articulate what's needed instead of forwarding vague requests.

Where do you provide this service?

We serve property owners and managers across Austin, Travis County, and the greater ATX metro. Insurance compliance is phone, email, and documentation — so we can also support Central Texas owners with properties outside the metro when needed.

Can you handle multiple properties or projects at once?

Absolutely. Property managers and GCs with portfolios of 10–100+ properties are exactly who this service is built for. We manage the entire compliance queue — tracking every certificate, every expiration, every renewal — so nothing falls through the cracks. Volume pricing available.

All Divisions

Insurance Operations

COI Management & Emergency Response

Your Broker Sells the Policy. We Make Sure It Actually Protects You.

Critical Exposure

$1M+

Typical additional-insured limit demanded

One rejected certificate can pull a sub off the job or void a lease clause.

Request Diagnostic Audit (737) 510-6116

Engagement Dossier

Flat Fee$150–$300

Timeline2–4 hours emergency, ongoing management available

Response SLA1–4 hrs (emergency)

CoverageAustin & Travis County

Framework Alignment

ACORD 25Certificate of Liability Insurance
CG 20 10 / 20 37Additional Insured Endorsements
Lease / GC RiderContractual Insurance Requirements

The Exposure

It's 4pm on a Friday. Your landlord just emailed demanding an updated COI with additional insured language you've never seen before. Your GC needs proof of coverage by Monday morning or your sub is off the project. Your broker's office closed an hour ago. You don't even know if your current policy covers what they're asking for — and you definitely don't have time to figure it out.

A wrong endorsement or a lapsed COI stalls closings, removes vendors from sites, and shifts liability back onto you.

Bureau Response

We're the person who actually reads the lease requirements, knows what your policy says, and gets on the phone with your broker to make it happen. We don't sell insurance — we make sure the insurance you already have is working for you. Endorsements reissued, COIs delivered, compliance verified, fire drills handled.

Capability Matrix

What the Bureau executes for you

Same-day emergency response when someone demands a COI at 4pm

We coordinate directly with your existing broker on your behalf

Incoming COI requests handled — you just forward and forget

Endorsements verified and reissued without the runaround

Expiration tracking so you never get caught with a lapsed certificate

We read the lease and contract requirements so you don't have to

Escalation Path

Put COI Management in the Bureau's hands today.

Forward what you are dealing with. We scope it, quote a flat fee, and execute before the deadline closes.

Request Diagnostic Audit Verify Compliance Profile

Priority Router

Urgency

Scope

Assigned TrackExpedited

Scoped and started ahead of your deadline.

Typical Response1–4 hrs (emergency)

Scope BasisSingle

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Mandate

Who this division serves

Business owners tired of playing phone tag between their landlord and their broker

Property managers drowning in vendor COI requests they don't have time to verify

General contractors managing insurance compliance across 20+ subcontractors

Operations managers who keep getting pulled into insurance fire drills

Anyone who has ever lost a day of work because a certificate wasn't right

Execution Sequence

How an engagement runs

01
You Forward the Request
Someone demands a COI, questions your coverage, or needs an endorsement. You forward it to us. That's the last time you think about it.
02
We Read, Verify & Coordinate
We review the actual requirements, check them against your policy, and coordinate directly with your broker to get exactly what's needed — no back-and-forth, no confusion.
03
Delivered & Tracked
Compliant certificate in the right hands, endorsement confirmed, and the expiration date logged so we catch it before anyone else does next time.

Framework Alignment

ACORD 25

Certificate of Liability Insurance

CG 20 10 / 20 37

Additional Insured Endorsements

Lease / GC Rider

Contractual Insurance Requirements

Confidential HandlingAustin & Travis CountyFlat-Fee ScopeVerified DeliveryFramework-Aligned

Field Brief

The full picture

Here's the dirty secret about Certificates of Insurance: the document itself is easy to get. Any broker can issue one. The hard part is everything around it — knowing what's actually required, verifying your policy meets those requirements, getting endorsements reissued when they don't, and making sure nothing expires without anyone noticing.

That's the gap Risk & Compliance Bureau fills. Your broker is great at what they do — placing coverage, negotiating premiums, managing your policy portfolio. But they're not set up to be your on-call insurance operations team. They're not reading your lease requirements at 4pm on a Friday. They're not cross-referencing your GC's contract against your current endorsements. They're not tracking 50 vendor COI expirations across your property portfolio.

We are. We act as the operations layer between your business and your insurance program. When someone demands proof of coverage, we handle it. When a certificate gets rejected, we figure out why and fix it. When an endorsement needs to be added or reissued, we coordinate with your broker and follow through until it's done.

The value isn't in the piece of paper. It's in the execution — knowing what to ask for, who to call, what the contract actually requires, and making it happen fast enough that your project doesn't skip a beat. That's what you're paying for.

Most of our clients start with an emergency — someone's demanding something and nobody can figure it out fast enough. They stay because they realize they've been spending 5–10 hours a week on insurance coordination they didn't need to be doing. We take that off their plate permanently.

This is an Austin, Travis County service. Whether it's a downtown Austin landlord, a Round Rock general contractor, or a property manager with a Central Texas portfolio, we coordinate certificate of insurance requests the same way: read the requirement, verify the policy, get it fixed.

Intelligence Q&A

Questions we hear before the engagement

Direct Line

Get this handled before it costs you more.

Tell us what you are dealing with. We will scope it, quote a flat fee, and drive it to closure.

Request Diagnostic Audit (737) 510-6116